AI Customer Support with Recurly
Recurly is a global subscription management and billing platform used by SaaS, media, and D2C brands. Minimal AI connects to Recurly so the AI can manage subscriptions, refund invoices, and resolve dunning questions automatically.
Minimal AI plugs into Recurly so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Recurly does
Recurly is a global subscription management and billing platform used by SaaS, media, and D2C brands. Minimal AI connects to Recurly so the AI can manage subscriptions, refund invoices, and resolve dunning questions automatically.
Key Recurly API capabilities Minimal AI uses
Minimal AI connects to the Recurly API to access subscription data, billing schedules, and customer records in real time.
Get subscription
Read a Recurly subscription with plan, status, and billing cycle.
What the AI does: A customer's payment failed, the AI explains the dunning state and helps update the card
Get invoice
Read Recurly invoices and line items.
What the AI does: A customer requests a refund, the AI checks eligibility and refunds through Recurly
Get customer
Read Recurly customer profile and payment methods.
What the AI does: A customer wants to change plans, the AI updates the Recurly subscription
Get plan
Read Recurly plan and pricing details.
What the AI does: A customer's payment failed, the AI explains the dunning state and helps update the card
Get transaction
Read Recurly transactions and dunning state.
What the AI does: A customer requests a refund, the AI checks eligibility and refunds through Recurly
What the AI agent can read and write in Recurly
The AI accesses Recurly for subscription and billing data, resolving customer questions about charges, plans, and cancellations.
Get information
- •Get subscription
- •Get invoice
- •Get customer
- •Get plan
- •Get transaction
Take actions
- •Pause subscription
- •Cancel subscription
- •Change plan
- •Issue refund
- •Update billing info
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Recurly to Minimal AI
Connect Recurly in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Recurly. Enter your API credentials.
Tell the AI Manager what subscription questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Recurly
A customer's payment failed
A customer's payment failed, the AI explains the dunning state and helps update the card
A customer requests a refund
A customer requests a refund, the AI checks eligibility and refunds through Recurly
A customer wants to change plans
A customer wants to change plans, the AI updates the Recurly subscription
Works with Recurly and your helpdesk
Minimal AI connects to Recurly for subscription data and your helpdesk for conversations. Billing questions get answered with live data from Recurly.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Can the AI handle Recurly dunning?+
Yes. The AI reads dunning state and helps the customer recover the subscription.
Can the AI issue Recurly refunds?+
Yes. With permissions you set, the AI can refund invoices.
How fast is setup?+
Minutes after you add Recurly API credentials.