AI Customer Support with Picqer
Picqer is a cloud-based warehouse management system (WMS) popular with Dutch and European e-commerce companies. It manages products, stock, picklists, shipments, and returns in an intuitive interface. For stores that manage their own warehouse or work with Picqer-powered fulfillment partners, order data lives in Picqer.
Minimal AI connects to Picqer and resolves warehouse-related questions. The AI checks order status, picklist progress, stock levels, and shipment details to answer customer questions with precision.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Picqer does
Picqer is a cloud-based warehouse management system (WMS) designed for e-commerce. It provides product management, stock tracking across locations, picklist generation, order processing, shipment management, and returns handling. Picqer integrates with e-commerce platforms and carriers for end-to-end fulfillment. The Picqer API provides access to orders, products, stock, picklists, shipments, and returns.
Key Picqer API capabilities Minimal AI uses
Minimal AI connects to the Picqer API to access warehouse, fulfillment, and inventory data in real time.
Orders API
Access orders with items, status, and processing details.
What the AI does: Checks order status from receipt through completion.
Products / Stock API
Check stock levels across warehouse locations.
What the AI does: Tells customers whether items are in stock and available for immediate picking.
Picklists API
Access picklist status and progress.
What the AI does: Checks if an order has been added to a picklist and whether picking is complete.
Shipments API
Access shipment records with carrier and tracking.
What the AI does: Provides tracking numbers and shipment details for orders that have left the warehouse.
Returns API
Access return receipts and processing status.
What the AI does: Confirms when a returned item has been received and processed in the warehouse.
What the AI agent can read and write in Picqer
The AI accesses Picqer for warehouse and fulfillment data, then uses it to answer customer questions about their orders.
Get information
- •Check order processing status
- •View picklist progress
- •Access stock levels by location
- •Look up shipment tracking
- •Check return receipt status
Take actions
- •Update order notes
- •Flag orders for priority picking
- •Adjust stock levels
How to connect Picqer to Minimal AI
Connect Picqer in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Picqer. Enter your API credentials.
Tell the AI Manager what fulfillment questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Picqer
Picklist status inquiry
A customer asks when their order will ship. The AI checks Picqer for the picklist status and tells the customer whether picking has started, is complete, or is awaiting processing.
Stock check across locations
A customer asks about product availability. The AI checks Picqer stock across all warehouse locations and responds with total availability.
Return confirmation
A customer asks if their return was received. The AI checks the return receipt in Picqer and confirms the processing status.
Works with Picqer and your helpdesk
Minimal AI connects to Picqer for fulfillment data and your helpdesk for conversations. The AI checks warehouse status and inventory through Picqer to answer customer questions.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI show picklist progress?+
Yes. The AI checks Picqer for real-time picklist status, from creation through completion and shipping.
Can the AI check stock across warehouse locations?+
Yes. The AI checks stock levels across all locations configured in Picqer.
How hard is it to integrate Picqer with Minimal AI?+
Enter your Picqer API key and go live in minutes.