AI Customer Support with Ozow
Ozow is the largest instant EFT (account-to-account payment) platform in South Africa, used by thousands of merchants for low-fee bank transfers. Minimal AI connects to Ozow so the AI can verify payments, refund, and reconcile orders automatically.
Minimal AI plugs into Ozow so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Ozow does
Ozow is the largest instant EFT (account-to-account payment) platform in South Africa, used by thousands of merchants for low-fee bank transfers. Minimal AI connects to Ozow so the AI can verify payments, refund, and reconcile orders automatically.
Key Ozow API capabilities Minimal AI uses
Minimal AI connects to the Ozow API to access store, order, and customer data in real time.
Look up Ozow payment
Read an Ozow payment by reference.
What the AI does: A customer paid by Ozow but the order is unpaid, the AI reconciles
Get payment status
Read the current status.
What the AI does: A refund is requested, the AI issues it via Ozow
Get refund status
Read refund result.
What the AI does: A customer paid by Ozow but the order is unpaid, the AI reconciles
Get amount
Read the payment amount.
What the AI does: A refund is requested, the AI issues it via Ozow
What the AI agent can read and write in Ozow
The AI accesses Ozow for store data and uses it to answer customer questions accurately.
Get information
- •Look up Ozow payment
- •Get payment status
- •Get refund status
- •Get amount
Take actions
- •Issue refund
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Ozow to Minimal AI
Connect Ozow in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Ozow. Enter your API credentials.
Tell the AI Manager what the agent should handle.
Review and go live.
Real support scenarios the AI handles with Ozow
A customer paid by Ozow but the order is unpaid
A customer paid by Ozow but the order is unpaid, the AI reconciles
A refund is requested
A refund is requested, the AI issues it via Ozow
Works with Ozow and your helpdesk
Minimal AI connects to Ozow for store data and your helpdesk for conversations. Every customer reply uses live data from Ozow.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover Ozow refunds?+
Yes, where the Ozow merchant API supports refunds.