AI Customer Support with nShift Returns
nShift Returns is the dedicated returns product within nShift, supporting return labels and portals across hundreds of carriers. Minimal AI connects to nShift Returns so the AI can read return status and generate return labels for any configured carrier.
Minimal AI plugs into nShift Returns so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What nShift Returns does
nShift Returns is the dedicated returns product within nShift, supporting return labels and portals across hundreds of carriers. Minimal AI connects to nShift Returns so the AI can read return status and generate return labels for any configured carrier.
Key nShift Returns API capabilities Minimal AI uses
Minimal AI connects to the nShift Returns API to check return eligibility, create return labels, and track return status in real time.
Look up return
Read a return via nShift Returns.
What the AI does: A customer wants to return, the AI generates a return label using their preferred carrier via nShift Returns
Get return status
Read the current status.
What the AI does: A return is in transit, the AI reads the live status
Get carrier name
Read which carrier handles the return.
What the AI does: A customer wants to return, the AI generates a return label using their preferred carrier via nShift Returns
Get return reason
Read why the return was created.
What the AI does: A return is in transit, the AI reads the live status
Get refund status
Read refund status linked.
What the AI does: A customer wants to return, the AI generates a return label using their preferred carrier via nShift Returns
What the AI agent can read and write in nShift Returns
The AI accesses nShift Returns to handle the entire return lifecycle, from eligibility check to label creation to status tracking.
Get information
- •Look up return
- •Get return status
- •Get carrier name
- •Get return reason
- •Get refund status
Take actions
- •Generate return label
- •Cancel return
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect nShift Returns to Minimal AI
Connect nShift Returns in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select nShift Returns. Enter your API credentials.
Tell the AI Manager how the agent should handle return requests.
Review and go live. The AI starts processing return inquiries immediately.
Real support scenarios the AI handles with nShift Returns
A customer wants to return
A customer wants to return, the AI generates a return label using their preferred carrier via nShift Returns
A return is in transit
A return is in transit, the AI reads the live status
Works with nShift Returns and your helpdesk
Minimal AI connects to nShift Returns for returns data and your helpdesk for conversations. When a customer asks about a return, the AI checks nShift Returns and replies through your helpdesk.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Which carriers does nShift Returns cover?+
Hundreds of carriers across Europe, the Nordics, and beyond.