AI Customer Support with Next Chapter
Next Chapter (formerly CCV Shop) is a Dutch e-commerce platform popular among small and mid-sized online retailers in the Netherlands and Belgium. It provides a fully hosted solution for managing products, orders, payments, and shipping.
Minimal AI connects to Next Chapter and resolves customer support requests using live store data. The AI checks orders, products, and customer information to answer questions accurately. For Dutch e-commerce teams using Next Chapter, this means automated support that works with your specific platform.
Setup takes a few clicks in the AI Manager.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Next Chapter does
Next Chapter (formerly CCV Shop) is a hosted e-commerce platform based in the Netherlands. It offers online store creation, product management, order processing, payment integration, shipping management, and marketing tools. Next Chapter serves over 25,000 online stores primarily in the Netherlands and Belgium. Its API provides access to orders, products, customers, and other store data.
Key Next Chapter API capabilities Minimal AI uses
Minimal AI connects to the Next Chapter API for real-time access to your store data.
Orders API
Access orders with items, status, and shipping details.
What the AI does: Reads order details to answer customer questions about purchases and shipping.
Products API
Read product details, stock, and pricing.
What the AI does: Answers product availability and pricing questions with live data.
Customers API
Look up customer profiles and order history.
What the AI does: Identifies customers and personalizes responses based on their history.
What the AI agent can read and write in Next Chapter
The AI accesses your Next Chapter store for order, product, and customer data.
Get information
- •Look up order details and status
- •Check product availability and stock
- •View customer profile and history
- •Access shipping information
Take actions
- •Add order notes
- •Update order status
- •Update customer information
- •Process cancellations
How to connect Next Chapter to Minimal AI
Connect in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Next Chapter. Enter your API credentials.
Tell the AI Manager what the agent should handle.
Review and go live.
Real support scenarios the AI handles with Next Chapter
Order status question
A customer asks about their order. The AI checks Next Chapter for the details and replies with status and tracking information.
Product availability
A customer asks if a product is in stock. The AI checks the store and responds with current availability.
Dutch language support
A Dutch-speaking customer contacts support. The AI responds naturally in Dutch with accurate order data.
Works with Next Chapter and your helpdesk
Minimal AI connects to Next Chapter for store data and your helpdesk for conversations.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with Next Chapter (CCV Shop)?+
Yes. Minimal AI connects to the Next Chapter API for real-time store data access.
How hard is it to integrate Next Chapter with Minimal AI?+
Enter your API credentials and go live in minutes.