AI Customer Support with Monta
Monta is a Dutch fulfillment and warehouse management platform used by e-commerce brands to outsource logistics. It handles warehousing, pick-and-pack, shipping, and returns. When a customer asks about their order, the answer often lives in Monta.
Minimal AI connects to Monta and checks order status, fulfillment progress, inventory levels, and shipping details. The AI answers customer questions about when their order will ship, whether a product is in stock, and where their package is.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Monta does
Monta is a Dutch fulfillment and warehouse management platform for e-commerce. It provides order management, inventory tracking, pick-and-pack operations, shipping carrier connections, and returns processing. Monta integrates with major e-commerce platforms and carriers, serving as the logistics backbone for online stores that outsource fulfillment. The Monta API provides access to orders, products, stock levels, shipments, and returns.
Key Monta API capabilities Minimal AI uses
Minimal AI connects to the Monta API to access warehouse, fulfillment, and inventory data in real time.
Orders API
Access order status, fulfillment progress, and shipment details.
What the AI does: Checks whether an order has been picked, packed, and shipped, and provides tracking information.
Stock API
Check real-time stock levels across warehouse locations.
What the AI does: Tells customers whether products are in stock and available for immediate fulfillment.
Shipments API
Access shipment records with carrier and tracking details.
What the AI does: Provides tracking numbers and carrier information for shipped orders.
Returns API
Access return shipment status and processing.
What the AI does: Checks if a returned item has been received and processed at the warehouse.
What the AI agent can read and write in Monta
The AI accesses Monta for warehouse and fulfillment data, then uses it to answer customer questions about their orders.
Get information
- •Check order fulfillment status
- •View pick-and-pack progress
- •Access stock levels
- •Look up shipment tracking
- •Check return processing status
Take actions
- •Update order notes
- •Flag orders for priority handling
- •Request stock adjustments
How to connect Monta to Minimal AI
Connect Monta in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Monta. Enter your API credentials.
Tell the AI Manager what fulfillment questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Monta
When will my order ship?
A customer asks when their order will ship. The AI checks Monta for the fulfillment status and responds with whether it has been picked, packed, or is awaiting processing.
Out of stock notification
A product is backordered. The AI checks Monta stock levels and informs the customer about availability and expected restock.
Return received confirmation
A customer asks if their return arrived at the warehouse. The AI checks Monta and confirms the return processing status.
Works with Monta and your helpdesk
Minimal AI connects to Monta for fulfillment data and your helpdesk for conversations. The AI checks warehouse status and inventory through Monta to answer customer questions.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI show real-time warehouse status?+
Yes. The AI checks Monta for live fulfillment progress, from order receipt through pick, pack, and ship.
How hard is it to integrate Monta with Minimal AI?+
Enter your Monta API credentials and go live in minutes.