AI Customer Support with LoyaltyLion
LoyaltyLion is a UK-based loyalty and retention platform used by Shopify, BigCommerce, and Magento brands. Minimal AI connects to LoyaltyLion so the AI can answer points and rewards questions, redeem rewards, and explain tier benefits automatically.
Minimal AI plugs into LoyaltyLion so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What LoyaltyLion does
LoyaltyLion is a UK-based loyalty and retention platform used by Shopify, BigCommerce, and Magento brands. Minimal AI connects to LoyaltyLion so the AI can answer points and rewards questions, redeem rewards, and explain tier benefits automatically.
Key LoyaltyLion API capabilities Minimal AI uses
Minimal AI connects to the LoyaltyLion API to access data that enriches customer support responses.
Get points balance
Read a customer's LoyaltyLion points balance.
What the AI does: A customer asks how many points they have, the AI checks LoyaltyLion and replies
Get rewards
Read available LoyaltyLion rewards for the customer.
What the AI does: A customer wants to redeem a reward, the AI redeems it through LoyaltyLion
Get tier
Read the customer's LoyaltyLion tier and benefits.
What the AI does: A customer asks about tier benefits, the AI explains based on their LoyaltyLion tier
Get referrals
Read referral activity in LoyaltyLion.
What the AI does: A customer asks how many points they have, the AI checks LoyaltyLion and replies
Get program info
Read LoyaltyLion program details.
What the AI does: A customer wants to redeem a reward, the AI redeems it through LoyaltyLion
What the AI agent can read and write in LoyaltyLion
The AI accesses LoyaltyLion to pull relevant data into customer support responses, making every answer more informed and accurate.
Get information
- •Get points balance
- •Get rewards
- •Get tier
- •Get referrals
- •Get program info
Take actions
- •Redeem reward
- •Award points
- •Subscribe to program
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect LoyaltyLion to Minimal AI
Connect LoyaltyLion in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select LoyaltyLion. Enter your API credentials.
Tell the AI Manager how the agent should use LoyaltyLion data in support responses.
Review and go live.
Real support scenarios the AI handles with LoyaltyLion
A customer asks how many points they have
A customer asks how many points they have, the AI checks LoyaltyLion and replies
A customer wants to redeem a reward
A customer wants to redeem a reward, the AI redeems it through LoyaltyLion
A customer asks about tier benefits
A customer asks about tier benefits, the AI explains based on their LoyaltyLion tier
Works with LoyaltyLion and your helpdesk
Minimal AI connects to LoyaltyLion for data and your helpdesk for conversations. The AI enriches every support response with information from LoyaltyLion.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Can the AI redeem LoyaltyLion rewards?+
Yes. With permissions you set, the AI can redeem rewards on demand.
Can the AI award bonus points?+
Yes. The AI can award points per your rules.
How fast is setup?+
Minutes after you connect LoyaltyLion.