AI Customer Support with Hive
Hive is an end-to-end European e-commerce operations platform combining order and inventory management, multi-warehouse fulfillment, multi-carrier delivery, freight, and tracking and returns. It powers 500+ D2C brands across Europe with 1-2 day delivery to 95% of the continent. Minimal AI connects to Hive so the AI can read orders, shipments, inventory, and returns across the whole Hive network and reply to customers in seconds.
Minimal AI plugs into Hive so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Hive does
Hive is an end-to-end European e-commerce operations platform combining order and inventory management, multi-warehouse fulfillment, multi-carrier delivery, freight, and tracking and returns. It powers 500+ D2C brands across Europe with 1-2 day delivery to 95% of the continent. Minimal AI connects to Hive so the AI can read orders, shipments, inventory, and returns across the whole Hive network and reply to customers in seconds.
Key Hive API capabilities Minimal AI uses
Minimal AI connects to the Hive API to access warehouse, fulfillment, and inventory data in real time.
Look up Hive order
Read a Hive order by ID or external reference.
What the AI does: A customer asks where their order is, the AI reads Hive fulfillment and carrier status and replies with a precise ETA
Get fulfillment status
Read picking, packing, and shipment status across Hive fulfillment centers.
What the AI does: A stock question comes in, the AI reads Hive inventory by SKU across all European fulfillment centers
Track shipment
Read live tracking events from Hive's multi-carrier network.
What the AI does: A return is requested, the AI surfaces the Hive return portal link and reads the return status
Get inventory
Read SKU inventory across all Hive warehouses.
What the AI does: An inbound freight delay affects a delivery promise, the AI explains the situation and gives a new ETA
Get return status
Read return status and reason from the Hive returns portal.
What the AI does: A customer asks where their order is, the AI reads Hive fulfillment and carrier status and replies with a precise ETA
What the AI agent can read and write in Hive
The AI accesses Hive for warehouse and fulfillment data, then uses it to answer customer questions about their orders.
Get information
- •Look up Hive order
- •Get fulfillment status
- •Track shipment
- •Get inventory
- •Get return status
- •Get freight status
- •Get expected delivery date
- •Get carrier name
Take actions
- •Update order priority
- •Cancel order
- •Update shipping address
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Hive to Minimal AI
Connect Hive in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Hive. Enter your API credentials.
Tell the AI Manager what fulfillment questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Hive
A customer asks where their order is
A customer asks where their order is, the AI reads Hive fulfillment and carrier status and replies with a precise ETA
A stock question comes in
A stock question comes in, the AI reads Hive inventory by SKU across all European fulfillment centers
A return is requested
A return is requested, the AI surfaces the Hive return portal link and reads the return status
An inbound freight delay affects a delivery promise
An inbound freight delay affects a delivery promise, the AI explains the situation and gives a new ETA
Works with Hive and your helpdesk
Minimal AI connects to Hive for fulfillment data and your helpdesk for conversations. The AI checks warehouse status and inventory through Hive to answer customer questions.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover all Hive fulfillment centers?+
Yes, Hive's network spans multiple European fulfillment centers and the AI reads orders, picking, packing, and shipment status across all of them automatically.
Can the AI handle Hive multi-carrier delivery?+
Yes, the AI reads tracking events from every carrier in Hive's network so customers get a single, accurate answer regardless of which carrier is used.
Does the AI integrate with Hive's tracking and returns portal?+
Yes, the AI surfaces the Hive tracking portal link, reads return status, and explains next steps so customers self-serve faster.