AI Customer Support with Feefo
Feefo is a UK-based independent review platform serving thousands of brands across retail, finance, and travel. Minimal AI connects to Feefo so the AI can read reviews, reply to negative feedback, and ensure every order generates a verified review request.
Minimal AI plugs into Feefo so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Feefo does
Feefo is a UK-based independent review platform serving thousands of brands across retail, finance, and travel. Minimal AI connects to Feefo so the AI can read reviews, reply to negative feedback, and ensure every order generates a verified review request.
Key Feefo API capabilities Minimal AI uses
Minimal AI connects to the Feefo API to access data that enriches customer support responses.
Read review
Read a Feefo review and its rating, content, and metadata.
What the AI does: A negative Feefo review comes in, the AI checks the order and posts a public reply
Look up reviews by customer
Read all Feefo reviews tied to a customer.
What the AI does: A delivery is confirmed, the AI triggers a Feefo verified review request
Get rating summary
Read overall Feefo rating summaries for the brand or product.
What the AI does: A customer asks why they got a review email, the AI explains and links to their feedback
What the AI agent can read and write in Feefo
The AI accesses Feefo to pull relevant data into customer support responses, making every answer more informed and accurate.
Get information
- •Read review
- •Look up reviews by customer
- •Get rating summary
Take actions
- •Reply to review
- •Trigger review request
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Feefo to Minimal AI
Connect Feefo in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Feefo. Enter your API credentials.
Tell the AI Manager how the agent should use Feefo data in support responses.
Review and go live.
Real support scenarios the AI handles with Feefo
A negative Feefo review comes in
A negative Feefo review comes in, the AI checks the order and posts a public reply
A delivery is confirmed
A delivery is confirmed, the AI triggers a Feefo verified review request
A customer asks why they got a review email
A customer asks why they got a review email, the AI explains and links to their feedback
Works with Feefo and your helpdesk
Minimal AI connects to Feefo for data and your helpdesk for conversations. The AI enriches every support response with information from Feefo.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI reply to negative Feefo reviews?+
Yes. The AI checks the order context and posts a public reply per your tone.
Can the AI trigger Feefo review requests?+
Yes. After fulfillment, the AI can trigger a verified Feefo review request.
How fast is setup?+
Minutes after you connect Feefo.