AI Customer Support with eMAG
eMAG is the largest online marketplace in Romania, Bulgaria, and Hungary, with millions of products from thousands of merchants. Minimal AI connects to eMAG so the AI can handle order, shipment, and listing questions for sellers.
Minimal AI plugs into eMAG so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What eMAG does
eMAG is the largest online marketplace in Romania, Bulgaria, and Hungary, with millions of products from thousands of merchants. Minimal AI connects to eMAG so the AI can handle order, shipment, and listing questions for sellers.
Key eMAG API capabilities Minimal AI uses
Minimal AI connects to the eMAG API to access order, listing, and seller data for marketplace support automation.
Look up eMAG order
Read an eMAG order by ID.
What the AI does: An eMAG customer asks where their order is, the AI checks eMAG and the carrier and replies
Get order status
Read the current status.
What the AI does: A shipment is dispatched, the AI confirms it in eMAG with the AWB
Get listing info
Read listing details and stock.
What the AI does: A listing question comes in, the AI reads listing details
Get customer info
Read the customer attached.
What the AI does: An eMAG customer asks where their order is, the AI checks eMAG and the carrier and replies
Get shipment status
Read the shipment status.
What the AI does: A shipment is dispatched, the AI confirms it in eMAG with the AWB
What the AI agent can read and write in eMAG
The AI accesses eMAG for marketplace order and listing data, resolving customer questions about marketplace purchases.
Get information
- •Look up eMAG order
- •Get order status
- •Get listing info
- •Get customer info
- •Get shipment status
Take actions
- •Confirm shipment
- •Update price
- •Update stock
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect eMAG to Minimal AI
Connect eMAG in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select eMAG. Enter your API credentials.
Tell the AI Manager what marketplace questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with eMAG
An eMAG customer asks where their order is
An eMAG customer asks where their order is, the AI checks eMAG and the carrier and replies
A shipment is dispatched
A shipment is dispatched, the AI confirms it in eMAG with the AWB
A listing question comes in
A listing question comes in, the AI reads listing details
Works with eMAG and your helpdesk
Minimal AI connects to eMAG for marketplace data and your helpdesk for conversations. Marketplace orders get the same quality AI support as direct orders.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI confirm eMAG shipments?+
Yes, with the AWB attached automatically.