AI Customer Support with Apsis One
Apsis One (now part of Efficy) is a Swedish marketing automation and CDP platform used by Nordic brands for email, segmentation, and personalisation. Minimal AI connects to Apsis One so the AI can read profiles, send emails, and update preferences automatically.
Minimal AI plugs into Apsis One so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Apsis One does
Apsis One (now part of Efficy) is a Swedish marketing automation and CDP platform used by Nordic brands for email, segmentation, and personalisation. Minimal AI connects to Apsis One so the AI can read profiles, send emails, and update preferences automatically.
Key Apsis One API capabilities Minimal AI uses
Minimal AI connects to the Apsis One API to access data that enriches customer support responses.
Look up profile
Read an Apsis One profile by email or ID.
What the AI does: A customer asks to unsubscribe, the AI updates Apsis One preferences
Get segment data
Read segments a profile belongs to.
What the AI does: A customer needs a confirmation email resent, the AI triggers it via Apsis One
Get consent
Read marketing consent and channels.
What the AI does: An order ends, the AI triggers a post-purchase journey
Get journey state
Read which journey a profile is in.
What the AI does: A customer asks to unsubscribe, the AI updates Apsis One preferences
Get email engagement
Read open and click history.
What the AI does: A customer needs a confirmation email resent, the AI triggers it via Apsis One
What the AI agent can read and write in Apsis One
The AI accesses Apsis One to pull relevant data into customer support responses, making every answer more informed and accurate.
Get information
- •Look up profile
- •Get segment data
- •Get consent
- •Get journey state
- •Get email engagement
Take actions
- •Send email
- •Update preferences
- •Trigger journey
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Apsis One to Minimal AI
Connect Apsis One in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Apsis One. Enter your API credentials.
Tell the AI Manager how the agent should use Apsis One data in support responses.
Review and go live.
Real support scenarios the AI handles with Apsis One
A customer asks to unsubscribe
A customer asks to unsubscribe, the AI updates Apsis One preferences
A customer needs a confirmation email resent
A customer needs a confirmation email resent, the AI triggers it via Apsis One
An order ends
An order ends, the AI triggers a post-purchase journey
Works with Apsis One and your helpdesk
Minimal AI connects to Apsis One for data and your helpdesk for conversations. The AI enriches every support response with information from Apsis One.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI update Apsis One preferences?+
Yes, including unsubscribe and channel-level consent.