AI Customer Support with AfterShip
AfterShip is the multi-carrier tracking platform that connects to over 1,100 carriers worldwide. It normalizes tracking data from every carrier into a consistent format, making it the ideal tracking data source for AI-powered support.
Minimal AI connects to AfterShip and answers tracking questions for any carrier. Whether the customer's package ships with PostNL, FedEx, DHL, or a local carrier, the AI checks AfterShip for the unified tracking status and replies with accurate delivery information.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What AfterShip does
AfterShip is a shipment tracking platform that connects to over 1,100 carriers worldwide. It normalizes tracking data into a consistent format with standardized statuses (InTransit, OutForDelivery, Delivered, Exception, etc.). AfterShip provides branded tracking pages, delivery notifications, analytics, and an API for programmatic tracking access across all connected carriers.
Key AfterShip API capabilities Minimal AI uses
Minimal AI connects to the AfterShip API to access shipment tracking, delivery status, and logistics data in real time.
Trackings API
Create, read, and manage tracking across 1,100+ carriers.
What the AI does: Checks shipment status across any carrier through AfterShip's unified tracking system.
Checkpoints
Access normalized tracking events with standardized statuses.
What the AI does: Provides customers with specific tracking milestones in a consistent format, regardless of carrier.
Estimated Delivery
Access AI-predicted delivery dates.
What the AI does: Gives customers accurate delivery estimates powered by AfterShip's prediction model.
What the AI agent can read and write in AfterShip
The AI accesses AfterShip for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Check tracking status across any carrier
- •View normalized checkpoint history
- •Access estimated delivery date
- •Check exception and delay alerts
- •View carrier and service type
Take actions
- •Create new trackings
- •Update tracking information
- •Delete completed trackings
How to connect AfterShip to Minimal AI
Connect AfterShip in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select AfterShip. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with AfterShip
Multi-carrier tracking
A customer's order has items from different carriers. The AI checks AfterShip for all tracking numbers and provides a consolidated status update.
Delivery exception
AfterShip shows a delivery exception. The AI explains what happened and provides next steps.
International tracking
A customer asks about an international shipment. The AI checks AfterShip for the cross-border tracking status across carrier handoffs.
Works with AfterShip and your helpdesk
Minimal AI connects to AfterShip for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks AfterShip and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
How many carriers does AfterShip support?+
Over 1,100 carriers worldwide. The AI can track packages with any carrier connected through AfterShip.
How hard is it to integrate AfterShip with Minimal AI?+
Enter your AfterShip API key and go live in minutes.